Fighting Script With Script

Ken AshfordRandom Musings1 Comment

Telemarketers, as many know, work off a script.  It’s really a script flow chart so that they have a scripted response to whatever you say.

Some clever person has devised a "counterscript" to be used by the consumer recipient of the telemarketers’ calls.  The script turns the conversation around, where you try to elicit information from the telemarketer.  Good idea.

Telemarketercounterscript